The Canon E04, E05, E14 and E15 error messages appear when a Canon Pixma inkjet printer is having trouble recognising one or more cartridges. Canon’s official text to describe the error is “The FINE Cartridge cannot be recognized” however these messages may also appear when using refilled or remanufactured Canon ink cartridges which do not carry canon ‘FINE’ branding as well. This does not however mean you must use a brand new Canon cartridge in your printer only that your printer is having trouble identifying the installed cartridge as compatible.
Your Canon printer uses a series of golden colour contacts on the front of the cartridge as the only point of contact with the cartridge. If these contacts are obscured by dirt, ink or natural oils from your hands this can cause this message to occur, it may even be that the contacts have become damaged (visibly or otherwise) while the cartridge was being handled.
How do I clear this message?
Assuming that the contacts have not become damaged or dead electronically you can normally bypass this message by cleaning the contacts mentioned previously. I would recommend following the steps below:
- Remove the cartridge from the printer.
- Switch the printer off using buttons on the body of the printer. DO NOT turn it off at the plug.
- Double check the label of the cartridge to ensure the correct cartridge is being installed for your printer.
- Wipe down the contacts on the front of the cartridge using a piece of kitchen tissue or another not fibrous tissue.
- Press the power button of the printer to turn it back on.
- Reinstall the cartridge, ensuring the cartridge is returned to the correct black/colour section of the cradle.
With any luck the cartridge will now be recognised by your printer and you will be able to carry on printing. if however one of the E04, E05, E14 or E15 “The FINE Cartridge cannot be recognized” messages remain it is likely that the cartridge is damaged/defective. Sadly in this instance the only option that remains is to replace the cartridge, preferably one produced by another party or from another batch.
If you have experienced this issue with multiple cartridges it may be that the corresponding contacts inside the printer have become obscured or even damaged. Thankfully these contacts can be easily accessed by removing the cartridge from the printer and can also be cleaned using the same kind of tissue. These contacts can be pointed in some printers so take care not to leave behind pieces of tissue when cleaning.
What Canon printers/cartridges will this help with?
The E04, E05, E14 and E15 error messages are relevant for a hugh variety of Canon inkjet printers including those printers that are compatible with the Canon PG-37, CL-38, PG-40, CL-41, PG-50 and CL51 range of ink cartridges. These printers include the Canon Fax JX200, MultiPass 450, MultiPass MP150, MultiPass MP160, MultiPass MP170, Pixma iP1200, Pixma iP1300, Pixma iP1600, Pixma iP1700, Pixma iP1800, Pixma iP1900, Pixma iP2200, Pixma iP2400, Pixma iP2500, Pixma iP2600, Pixma MP140, Pixma MP150, Pixma MP160, Pixma MP170, Pixma MP180, Pixma MP190, Pixma MP210, Pixma MP220, Pixma MP450, Pixma MP460, Pixma MP470, Pixma MX300 and Pixma MX310. Which of these six possible cartridges your printer takes will depend entirely upon the model of your printer.
Along with the printer models mentioned above the cleaning of the contacts can help the PG-510, CL-511, PG-512 and CL-513 range of ink cartridges be accepted by a printer. The following printers are all compatible with these black and colour cartridges, the Canon Pixma iP2700, Pixma iP2702, Pixma MP230, Pixma MP240, Pixma MP250, Pixma MP252, Pixma MP260, Pixma MP270, Pixma MP272, Pixma MP280, Pixma MP282, Pixma MP330, Pixma MP480, Pixma MP490, Pixma MP492, Pixma MP495, Pixma MP499, Pixma MX320, Pixma MX330, Pixma MX340, Pixma MX350, Pixma MX410 and Pixma MX420.
You can even use the above advice to clear the E04, E05, E14 and E15 errors with the Canon Pixma MG2150, Pixma MG2250, Pixma MG3150, Pixma MG3155, Pixma MG3250, Pixma MG3550, Pixma MG4150, Pixma MG4250, Pixma MX375, Pixma MX395, Pixma MX435, Pixma MX455, Pixma MX515 and Pixma MX525. These printers take the relatively new Canon PG-540, Cl-541, PG-540XL and CL-541XL ink cartridges.
I hope this has resolved the issue you were experiencing. If however you have any further questions please let us know in the comments.