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Clearing Canon Pixma Error Message E13 and E16

Clearing Canon Pixma Error Message E13 and E16

Canon inkjet printers work on a basis of counting the number of pages printed and calculating the average page coverage to determine how full an ink cartridge is. Once the printer believes the cartridge has run out of ink you will be presented with either the E13 message or the E16 message that indicates that you need to change the ink cartridge. If this message is being displayed on your printers screen then your printer will stop printing and scanning.

This message is most commonly noticed when someone is using a refilled or remanufactured cartridge as they will read as low or empty immediately. These cartridges have no means of detecting fresh ink within the cartridge and rely instead upon the methods mentioned previously to estimate ink levels.

Quick Video Guide

How do I bypass this message?

Canon printers have a tendency of overestimating how quickly ink within their cartridges run out and if you have received this message you will almost certainly have some ink left. Thankfully this message can be overridden and you can continue printing with the press of a button. First of all locate the STOP/RESET/RESUME button on your printer which is represented by a triangle within a circle on the body of your printer and is usually in red, white or black as pictured below. With the reset button located hold it down for at least five seconds and then release it.

Resume button printer highlight.This simple prompt signals to your printer that you are aware that the cartridge may have run out of ink, but would like to continue printing regardless of this fact. Your printer will now continue printing without an on-screen ink level estimate until the ink in the cartridge has physically run out. At this point you will start to notice print quality issues, indicating the cartridge genuinely needs to be changed.

Will this damage my printer?

No chance. Although continued use of the an empty cartridge does put strain on the printhead and can cause damage, this will not affect your printer at all. As this range of printers dispenses ink directly from the cartridge to the paper thanks to the printhead built into each black/colour ink cartridge. At the very worst the printhead may burn out with prolonged use, but if you replace the cartridge as soon as print quality diminishes the cartridge can still be used again once refilled (if you should wish).

Will this work in my Canon printer?

This advice applies to a variety of Canon printers that are compatible with the Canon PG-37, CL-38, PG-40, CL-41, PG-50 and CL51 range of ink cartridges. These printers include the Canon Fax JX200, MultiPass 450, MultiPass MP150, MultiPass MP160, MultiPass MP170, Pixma iP1200, Pixma iP1300, Pixma iP1600, Pixma iP1700, Pixma iP1800, Pixma iP1900, Pixma iP2200, Pixma iP2400, Pixma iP2500, Pixma iP2600, Pixma MP140, Pixma MP150, Pixma MP160, Pixma MP170, Pixma MP180, Pixma MP190, Pixma MP210, Pixma MP220, Pixma MP450, Pixma MP460, Pixma MP470, Pixma MX300 and Pixma MX310. Which of these six possible cartridges your printer takes will depend entirely upon the model of your printer.

Along with the printer models mentioned above this reset button can be used to continue printing using the PG-510, CL-511, PG-512 and CL-513 range of ink cartridges. The following printers are all compatible with these black and colour cartridges, the Canon Pixma iP2700, Pixma iP2702, Pixma MP230, Pixma MP240, Pixma MP250, Pixma MP252, Pixma MP260, Pixma MP270, Pixma MP272, Pixma MP280, Pixma MP282, Pixma MP330, Pixma MP480, Pixma MP490, Pixma MP492, Pixma MP495, Pixma MP499, Pixma MX320, Pixma MX330, Pixma MX340, Pixma MX350, Pixma MX410 and Pixma MX420.

I hope you have found this post useful. Please let us know if you have any other questions in the comments below.

About the author

Matthew Stevenson

I have been involved in the printer industry since I was 18 and have been an employee of Refresh Cartridges since early 2009. I am a dedicated family man, gamer, music fan and friend to all. I write the majority of the content here on Igloo and am responsible for its upkeep.


  1. Gbolahan


    1. Arun

      Thank you very much I fix my printer thxxxxxxxxx

  2. Gost

    помогите плиз! canon pixma mg3200 ошибка е16. установлено бпч. нажатие кнопок типа зажать виключить включить отпустить и тд. непомогло. как правильно все зделать?

    “help pliz! canon pixma mg3200 error e16. BOR installed. pressing buttons type clamp viklyuchit include release and so on. nepomoglo. how to create one all”

  3. Gail

    Thank you

  4. Natasha

    Thank you!!

  5. jghjhbghjg


  6. silviu

    at my mx 395 canon pixma printer the reset with the button after refilling doesn't work what can i do please help

  7. MIB


  8. Lori

    PHew!! Thank yo so much!!!

  9. B in W

    Yeaaaaaaaahhhhhhhhh!!!!!!! THANK YOU BUNCHES!!!!!!!!!!!!!!!1

  10. Jen

    Wow! You're awesome! Thank you!

  11. Keith Rinder

    My Canon PIXMA MG3150 printer has started "missing" lines or parts of lines off the print out. Colour not affected – anyone knows what is causing this?

    1. RefreshCarts

      Print quality problems of this nature will be the result of a partially blocked/dried portion of the ink cartridges printhead. I would recommend performing 1-3 printhead cleaning cycles from your printer/printer software.

      If these fail to help then I can only recommend replacing the ink cartridge.

  12. tara

    OMG I have spent over an hour putting the cartridge in and out, doing head cleaning etc etc… I wish I had found you beforehand… worked a treat. Thank you so much.

  13. Gerry Berry

    Fantastic fix well doe. GBH

  14. Juancoooooo

    I could fix my printer, excellent job, thanks!!

  15. Tayeba

    I just bought a new cannon mg3200 printer and while printing the paper finished so I inserted a new batch of paper but the printer grabbed multiple pages and the pages got stuck so I turned the power off and all the empty papers were released but since then every job i send to printer, doesnt print. If there is any advice on how to fix it would be great.

  16. Thomas


  17. aman garg

    Very useful

  18. Shirley

    Dirty ink jet print heads clean up easily using isopropyl alcohol, which costs about £5 for 500 ml. Gently wipe the head with a paper tissue soaked in this fluid until all traces of dried ink are gone. This works out much cheaper than using the cleaning program, which is heavy on ink. It may be necessary to realign the head after replacement.

  19. MARK

    I have a pixma mp499 the advice about resetting after replacing ink cartridge's was spot on(the force is strong in this one)But now everytime I print a box pops up telling me ink is low and the amber light (b) is flashing all the time.ANY HELP TO RESET PLEEEEEEZZZ!!!!!!!!!!!!!!

  20. Delme

    Nice one. I hate these companies that try to force you to use their ink.

    Thanks again, up and running!

  21. Sharma Saab

    Yaaaaaa! It works……….

    Thanks Buddyyyyyyyyyyyyyyyy…….

  22. LUX

    THANK YOU!!! :) (Y)

  23. Sagnik

    Hey! It Worked!!!
    Thanks man!!!

  24. phc

    Thank you. This helped me when I was crunched for time. Your the best!

  25. Richard

    Thanks for the great advice.

  26. matty

    nice one fella. people like you are gods online

  27. driverdeimpresora

    Great Solution, Thank You !! =)

  28. manikanta

    it worked !!! awesome :)

  29. Bawani

    Thank you so much!!!
    It works :) :) :)

  30. JBand

    Great! Thanks for your support.

  31. Taminol

    Excellent dude, I just had this on my Canon 3150 and your solution worked perfectly. Thanks for posting it :-)

    1. chan

      Thank you so much you saved me from scrapping my printer

  32. WakNan


  33. wAKnAN

    Wow! You're awesome! Thank you!

  34. Daley

    STOP button does nothing on my MG4250 – I suspect the button itself does not work! Any other way round this problem please?

  35. Sarah

    Hi I have a Canon Pixma MG3250. I have just refilled the cartridges for the first time and it is still telling me that the ink is low. Have just watched the video and held down the red button described for five seconds. After that the C & B buttons were still amber. I have tried to print something and it still said 'ink is low' then printed and the new ink doesn't seem to have come out as all text is faded pink. Now it is flashing C button and flashing between the letter E and number 6 on the digital screen. What can I do and what does it mean? Thank you…

  36. Satwik

    Love ur Bald Head Bro! 😀 kidding Awesome Work
    Worked like a charm!

  37. NANA


  38. Zoltan Bak

    Hi Dear!
    My name is ZOLTAN Bak. Please help me, I have a Canon MG 3250 numbers Printer. At the last time I try to filling myself the Cartridge for economy aspects. So he hasn`t like it too much. He has remember the low ink in it.
    But now I cannot to do Scan, because he is sent a massage, : " Internal error accrued.
    Scan driver will be closed.
    Error code: 3, 202, 16
    What can I do with it please? Tell me why sent this massage?
    I have watch the video above, but the red bottom cannot help me.

    Thank you so much
    ZOLTAN Bak

  39. Zoltan Bak

    Hi Dear Boys!
    I have a Canon Mg 3250 printer, but cannot to Scan with it, because sight for me it is:
    Internal Error accrued
    Scan driver will be closed
    Error code: 3, 202, 16
    Please help me, what happened, and what can I do with it Please?
    ZOLTAN Bak

  40. Happy

    Thanks for the tip – saved me the call/trip to the service store!

  41. D Twigg

    Thanks for your E13 fix. It allowed me to print but left the C and B lights flashing. I can live with that.

  42. Lorna

    I have installed new cartridges into my cannon pixma MG3250, even though I suspected it had not run out of ink. I printed several things off and all seemed fine there is now a an E13 and E16 error which I can't clear! Please can you help?

  43. mark

    Fantastic – a web forum that knows its stuff – works a treat.

  44. Eva

    very helpful, thank you!

  45. rsmith

    Thanks so much, you've solved my problem!

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