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Fixing the Canon E07 Error Message

The E07 error message appears when your Canon Pixma printer detects that the “FINE Cartridge is not installed in the correct position”. A ‘FINE’ cartridge refers to a stand alone black or tri-colour cartridge (with a printhead attached) that is used exclusively in two cartridge printers. Whilst only Canon original cartridges carry the ‘FINE’ branding this message does not mean your printer will only accept brand new cartridges and refilled/remanufactured or compatible cartridges can also be used to resolve this message.

Why is this message appearing?

Whatever your circumstance this message indicates that the printer can recognise the cartridge on some level and does not indicate a problem with the cartridge itself. Instead your printer is indicating to you that an otherwise compatible ink cartridge is installed in the incorrect position within the inkjet printer. If you open the lid of your printer the cradle will move into the ink cartridge replacement position, from here you will find two almost identical looking slots where cartridges can be installed. Despite how similar these slots look each has been designed to recognise either the colour or the black cartridge.

Inside Canon PrinterIn most circumstances the tri-colour cartridge will be installed in the left hand position and the black cartridge in the right (as shown above). There should however also be some indication in the surrounding area as to which side the black and colour cartridge should be installed. This may be on the lid that is lifted to remove the cartridge or even directly in front/above the cartridges as circled in this image.

Quick Video Guide

How do I clear the Canon E07 message?

This message will commonly appear after changing an ink cartridge. To clear it we simply need to ensure that one each of the black and colour cartridges are installed and that they are installed in the correct place. Please take the following steps:

  1. Open the lid of the printer and wait for the cradle to move to the cartridge replacement position.
  2. Remove both cartridges from the printer.
  3. Examine the labels to ensure one is a black (PG-37/PG-40/PG-50/PG-510/PG-512/PG-540/PG-540XL) and one is colour (CL-38/CL-41/CL-51/CL-511/CL-513/CL-541/CL-541XL).
  4. Locate the correct slot for the colour and the black cartridge using indications on the printer or cartridge cradle.
  5. Re-install both cartridges into the correct slot.

The message will now disapear leaving you to continue printing. If however the message remains it may be that one or more of the cartridges has been miss-labelled by the manufacturer. To confirm if the cartridge is colour or black simply flip it over and look for a small metalic plate located on the underside. A colour cartridge will have a square plate with three slits in it and a black will have a single elongated slot.

printheads

What Canon printers/cartridges are affected my the E07 message?

The E07 error message appears on an extensive range of Canon printers including those compatible with the Canon PG-37 (black), PG-40 (black), PG-50 (black), CL-38 (colour),  CL-41 (colour)  and CL-51 (colour) range of ink cartridges. These printers include the Canon Fax JX200, MultiPass 450, MultiPass MP150, MultiPass MP160, MultiPass MP170, Pixma iP1200, Pixma iP1300, Pixma iP1600, Pixma iP1700, Pixma iP1800, Pixma iP1900, Pixma iP2200, Pixma iP2400, Pixma iP2500, Pixma iP2600, Pixma MP140, Pixma MP150, Pixma MP160, Pixma MP170, Pixma MP180, Pixma MP190, Pixma MP210, Pixma MP220, Pixma MP450, Pixma MP460, Pixma MP470, Pixma MX300 and Pixma MX310. Which of these six possible cartridges your printer takes will depend entirely upon the model of your printer.

Along with the printer models above the PG-510 (black), PG-512 (black), CL-511 (colour),  and CL-513 (colour) range of ink cartridges will also not be accepted by a printer unless in the correct position. The following printers are all compatible with these black and colour cartridges, the Canon Pixma iP2700, Pixma iP2702, Pixma MP230, Pixma MP240, Pixma MP250, Pixma MP252, Pixma MP260, Pixma MP270, Pixma MP272, Pixma MP280, Pixma MP282, Pixma MP330, Pixma MP480, Pixma MP490, Pixma MP492, Pixma MP495, Pixma MP499, Pixma MX320, Pixma MX330, Pixma MX340, Pixma MX350, Pixma MX410 and Pixma MX420.

You can even use the above advice to clear the E07 error with the Canon Pixma MG2150, Pixma MG2250, Pixma MG3150, Pixma MG3155, Pixma MG3250, Pixma MG3550, Pixma MG4150, Pixma MG4250, Pixma MX375, Pixma MX395, Pixma MX435, Pixma MX455, Pixma MX515 and Pixma MX525. These printers take the relatively new Canon PG-540 (black), PG-540XL (black), CL-541 (colour),  and CL-541XL (colour) ink cartridges.

I hope this has helped. Please let us know if you have any other queries about this or other cannon messages in the comments below.

About the author

Matthew Stevenson

I have been involved in the printer industry since I was 18 and have been an employee of Refresh Cartridges since early 2009. I am a dedicated family man, gamer, music fan and friend to all. I write the majority of the content here on Igloo and am responsible for its upkeep.

3 comments

  1. Amynic67

    Hi there… I wonder if you could help me please.
    I have a Canon Pixma printer. I have refilled the colour cartridge CL-541 and the black cartridge PG-540 but the printer still indicates the black is empty, I can't even print a test page. I have refilled once before without a problem. Please can you help.?
    Many thanks
    Amy

    1. RefreshCarts

      A low ink warning is actually perfectly normal with these cartridges. In all honesty the low ink warning on your computer screen should be asking for a prompt from you before it lets you continue printing. Once this prompt is given you can continue printing until the ink physically runs out. You can read more information on this here:
      http://www.refreshcartridges.co.uk/igloo/the-infa

      I hope this helps.

  2. john devlin

    replaced both cartridges pg-37 and cl-38 with refilled ones and printer worked fine ,now every time it flashes orange light seven times and keeps cycling like that.I replaced cartridges with old ones but still does the same thing with them.Printer is a Canon iP1900 fine.any help please.

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