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HP Firmware Update – September 2016

HP Firmware Update – September 2016

 

hp-firmwareFurther to our previous updates with regards to firmware updates on HP printers, unfortunately we have had new reports from customers to suggest that another firmware update has been triggered in various ranges of HP printers which take the following cartridges:

 

934/935, 950/951 and 970/971

 

As of the time of writing (September 20th 2016) these updates are resulting in third party cartridges either being outright rejected through messages such as “cartridge problem”, “one or more cartridges are missing or damaged” or “older generation cartridge”. From our own experience of these printers we have also found that printers, in some instances, are cycling through each cartridge rejecting them one at a time (so a Cyan will show as faulty, then accepted once reinstalled, at which point a Magenta will show as faulty and so on).

We have also had reports that despite the turning off of HP automatic updates, printers are still being affected by this latest firmware update, which have somehow been rolled out despite the steps to prevent this. If you have a HP printer which takes any of the above cartridges and you’ve been able to continue using these cartridges, please do let us know, as this information will be extremely important in painting an overall picture. If you’ve also turned off automatic updates and had your cartridges rejected or indeed have not been affected by this, please do let us know also.

 

Please be assured that despite these issues, older HP printers are not affected by these updates, only the cartridges mentioned above.

 

We will do our very best to keep this information as up to date as possible and will post further updates once more information is available. At this time, as these ranges of cartridges are being rejected despite the turning off of automatic updates, we have removed them from sale. If you have any issues with your cartridges, please do get in touch with us, either by submitting a ticket here – http://refreshcartridges.co.uk/igloo/support/ or contacting us by phone on 01803 449339.

 

As always, if customers would like some impartial advice on the best printers for accepting third party cartridges, please do feel free to get in touch.

About the author

Chris Stewart

I've been employed by Refresh since mid 2011 and as one of our Customer Service staff have gained a good understanding of Printers and the Cartridge industry. A fan of Liverpool Football Club and all things Canadian, I'll often be the first port of call to any queries you have into our inbox.

2 comments

  1. Bob Pickles

    I am having the same problems with Epson. Is it not illegal to monopolise the source of compatible spares? Let's face it if not then most of the UK's car spares firms would be out of business. As a pensioner I just cannot afford the original cartridges. Is there a printer manufacturer who is less fussy about compatibles? If so I'm in the market for a new printer

    1. Richard

      Yes it is illegal to force a customer to buy forther products in order tp ensure their warranty remains valid.
      Exactly the same as for vehicle spares.

      Covered by the competition Act 1998

      see www. legislation.gov.ukpga/1998/41/section/2

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