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The Infamous Canon Resume/Stop/Reset Button

The following information relates to small handful of Canon ink cartridges including the PG-37, CL-38, PG-40, CL-41, PG-50, CL-51, PG-510, CL-511,  PG-512, CL-513, PG-540, PG-540XL, CL-541 and CL-541XL. The warnings vary from printer to printer but should be similar to the following:

“The following ink cartridge may have run out:
Black PG-40/PG-50
Colour/Color CL-41/CL-51

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the printers Stop/Reset button for at least 5/five seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.”

Or

“The following ink has run out:
Black PG-510 or PG-512
Colour CL-511 or CL-513

Replace the ink cartridge and close the cover.
If printing is in progress and you want to continue printing, press the printers RESUME button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink will be disabled.
Replace the empty cartridge after printing.
The resulting quality is not satisfactory, if printing is continued under the ink out condition.”

In addition to these on screen messages you may also get “Check Ink” messages on your printer with the codes E13, E16, Check ink U162 and Check ink U163. Whatever the case your printer requires the STOP/RESET/RESUME button be held down for a specific amount of time, but in most cases this is 5 seconds. However I have encountered many people that simply don’t know which button this is, as the message itself is not massively clear. So to clarify you are looking for a button with the following symbol…

Whilst it is normally red/pink but on newer printers you may fine it is white or a duller grey in appearance.

So before you take your trouble shooting any further I would advise locating this button on your printer and holding it down for at least 5 seconds and with any luck your printer will jump into life and you will be able to continue printing. Please note that if you have changed multiple cartridges you may be required to indicate to the printer that you wish to continue using the cartridges individually so it may be worth holding it down again if the first attempt was not successful.

Please note that it is perfectly normal for a remanufactured or refilled cartridge to behave in this way as the cartridge itself has no way of physically checking how much ink it is carrying. Instead the printer relies upon the cartridge communicating how many pages it has printed in its lifetime and from this the printer estimates and ink level. As such the cartridge has simply retained the ink level estimate it has had previously that will normally indicate it is either partially used or empty.

Please note that despite the ominous warnings to the contrary there is no way that continuing to use cartridges under these conditions can damage your printer. As the ink comes straight from the cartridge to the paper at no point does any non-Canon product come in contact with your machine. Whilst the print head of the cartridge will eventually cease to function correctly after it has been refilled a significant amount of times the only thing that can inflict damage prior to this point is prolonged printing when the ink has physically run out.

I hope you have found this advice useful. If however you continue to have problems with the cartridge please do get in contact with your supplier or check out our other troubleshooting videos to help identify the problem.

Will this work for my printer?

This advice is applicable to the following printers Canon Fax JX200, MultiPass 450, MP150, MP160, MP170, Pixma iP1200, iP1300, iP1600, iP1700, iP1800, iP1900, iP2200, iP2400, iP2500, iP2600, MP140, MP150, MP160, MP170, MP180, MP190, MP210, MP220, MP450, MP460, MP470, MX300, MX310, iP2700, iP2702, MP230, MP240, MP250, MP252, MP260, MP270, MP272, MP280, MP282, MP330, MP480, MP490, MP492, MP495, MP499, MX320, MX330, MX340, MX350, MX410, MX420, MG2150, MG2250, MG3150, MG3155, MG3250, MG3550, MG4150, MG4250, MX375, MX395, MX435, MX455, MX515 and finally the Pixma MX525.

If you have any other questions or have something to add, please let us know below in the comments.

About the author

Matthew Stevenson

I have been involved in the printer industry since I was 18 and have been an employee of Refresh Cartridges since early 2009. I am a dedicated family man, gamer, music fan and friend to all. I write the majority of the content here on Igloo and am responsible for its upkeep.

62 comments

  1. Paul Giegel

    On my pixma MP490 I have refilled my color and black cartridge for the third time

    The printer now gives me the message " The printer head is not installed" referring specifically to the black cartridge.

    although I know i have carefully place cartridge into printer and pushed down until the click. I have removed and replaced a dozen times and still get same message

    Is this cartride not good anymore or can it be salvaged.

    I tried holding down the reset per you instruction with no result. I also disconnected and reconnected USB and power without result. Any suggestions?

    Thand you and Regards

    Paul

    1. Matthew Stevenson

      If the cartridge is clicked in all of the way I can only imagine the cartridge is having trouble communicating with the cartridge electronically meaning the electronic contacts have either ceased functioning or are being obscured in some way. I would recommend taking the following steps:
      -Remove the cartridge from the printer
      -Turn the printer off from the machine itself
      -Run a dry cloth across the gold contacts on the front of the cartridge
      -Run the cloth across the corresponding contacts inside the printer
      -Turn the printer back on
      -Re-install the cartridge again

      Hope this helps.

  2. paul giegel

    FOUND YOU ON YOUTUBE. My MP490 was working fine until I manually refilled the two cartridges. This is the third time I have done this and had no problem in the past. This time I am getting the message "print head is not installed, install the print head"with an error code of UO51. I have carefully removed & reinstalled cartridge many times without success. The only further info i've got is that it is the black cartridge causing the problem. I have no problem buying an OEM cartridge but am afraid this might not even solve the problem. I have tried pushing and holding reset button, etc. and it doesn't seem to help.

    Do you have any thoughts or solutions?

    Thanks & regards,

    Paul Giegel

    USA

    1. Matthew Stevenson

      Sadly the UO51 error cannot be overcome with the holding of the resume button. It occurs when the printer is having trouble recognising the cartridge electronically. You can always wipe the contacts of the cartridge (and the corresponding ones inside the printer) with a piece of kitchen tissue to remove any oils, ink etc. to see if that helps.

      1. jim a

        God bless you Matthew for that video and explanation.

        Tearing out my remaining hair and foaming at the mouth while

        doing everything I ever did before to try and coax my

        Canon mp250 back to life including Polynesian incantations, all in the

        middle of working on my taxes to print out IRS forms, your

        explanation appeared, a true gift from the gods.

        I sort of , kind of, did what you said, I think, as I was not fully in control

        of my senses after battling the printer for 3 hours, but whatever

        I did following your step by step, it worked.

        No more clanking, spinning, rattling noises followed by

        a half minute of eerie silence and then the dreaded beep-beep

        and a bloody error message to drive my blood pressure up.

        Whatever we did, you and me, it worked! I'm printing again. I'm

        almost happy to pay my taxes now that the goddamn printer works once again. Almost.

  3. D.Kingsnorth

    I have tried the information given about the reset button but still no joy -as this printer was bought from Argos -I cannot ask them ,so can you please recommend an agent in this area of agrsvesend ,North Kent who can help ?? D,Kingsnorth

    Many thanks for your comments

    19/04/2012 11am

    1. Matthew Stevenson

      Sadly I do not know anybody in the area who could help you in the flesh. If however you wanted to let me know a detailed description of the problem along with any messages you are getting from the printer I would be happy to try and help.

      Alternatively feel free to post any printer/cartridge related queries on our Facebook page:

      http://www.facebook.com/RefreshCartridges

  4. D.Kingsnorth

    I have done what you advise ,press the particular button which iI have now identified

    with your lucid diagram but still no joy

    What next ? Can you advise a cannon retailer -agent who can help as I bought at Argos

    Don

    11.05 on the 19th

    1. Matthew Stevenson

      I am sorry to hear it. So I have a better idea what we are dealing with could you please let me know the exact error message you are getting from the printer or the nature of the problem? I can then hopefully advise further.

      You can also locate Canon service centres here:

      http://www.canon.co.uk/Support/consumer_products/

  5. SimPortPlyr

    I'm also getting the "print head is not installed, install the print head" error on a Canon MP 470. This happens with both a B&S and a color cartridge that I recently bought.

    I don't see any obstructions on the cartridge.

    Has anyone made progress in solving this?

    Thanks,

  6. RefreshCarts

    This error occurs when the printer is having trouble recognising a cartridge electronically. I would advise trying the following:
    -Remove the cartridge from the printer
    -Turn the printer off from the machine itself
    -Run a dry cloth across the gold contacts on the front of the cartridge
    -Run the cloth across the corresponding contacts inside the printer
    -Turn the printer back on
    -Re-install the cartridge again
    If this does not help it is entirely possible that the electronics on the cartridge are either damaged of have ceased functioning. In which case replacing the cartridge is the only alternative.

  7. SimPortPlyr

    RefreshCarts, thanks very much for the reply.

  8. Paul Rimell

    Hi.
    I’ve got a Canon MP495 printer and have just put a refilled black ink cartridge in. It was the original one which I had filled by a local shop. Is there any way to get the orange low ink light to go out. There doesn’t seem to be an error message just the ink low light. I’ve tried holding down the reset button but it’s made no difference. Any ideas?

    1. RefreshCarts

      There is no way to reset the ink level of these cartridges. A low ink warning by itself will not stop you printing however. Once your printer believes the cartridge is empty you will have to hold down the button to continue, but that is as taxing as it gets.

  9. david

    thanks for your advice, alls well until i came to refil my cartridge for thr 2nd time. As the refil was disabled i had the stop printing mode and then pressed the red triangle as you recommend.
    now having refilled the cartridge there appesrs to be excessive ink flowing out , which i have dried several times, i've checked that the refil hole is sealed
    howeve the test print from clean the head is perfect yet the printer will not print letters

    why can the test be detail perfect yet the p;rint not work

    David

  10. Dudley Brooks

    I have the U051 message on an MX340, with a brand-new 211XL cartridge. But when I put the old, used-up cartridge in, I get no error message at all (except "Low Ink", of course). I called Canon tech support and they agreed it sounded like a defective cartridge and sent me a new one. Unfortunately, it also gives U051. This time tech support says it means that my printer (only two years old!) is defective and I either have to buy a new one or go without color printing (I can put the old one back in so that I don't get an error message and can therefore print, but only black, of course, since the old color cartridge is empty). They also said that what I was describing didn't make sense (old cartridge recognizable and new one not). I asked them if they had any idea why it might be happening and they said "it's an anomaly"(!!!) I came the advice on your site to press the Reset button, but that didn't work (and further down on your website I came across your note that it would not work for U051). I tried your advice of cleaning the contacts and that didn't work either. I would assume that it really is the printer which is defective … except that it *does* recognize the old cartridge! Any idea why this could be, and what to do about it? Thanks.

    1. neil

      Hi there,

      Did you ever find an answer to this, I'm having the same issue.

      Thanks

      Neil

  11. brenfen

    Hi, I have just had the cartridges for my MP495 filled and installed them. I'm getting no error messages and I have been able to use the photocopy function in colour. But when I try to print something from my computer (like a word document) the printer won't print in colour. Any idea why this might be? Cheers.

    1. RefreshCarts

      If you printer is going through the motions of printing but not putting any colour ink to paper I would recommend doing cleaning/deep cleaning cycles from your printer or printer software. This pushes additional ink into the printhead and is likely to resolve print quality issues. if the problem persists after a few of these cleans then I would recommend taking th cartridge back to whoever refilled it.

      Hope this helps.

  12. Jay jones

    I have a cannon pimxa mp495, just installed 2 new compitable ink cartridges into my printer and am now getting an error e14 flash up? I not sure how to fix it?

  13. mick

    Do you know the pin sequences for these cartridges… I mean there must be a way to reset the cartridge itself or at least fool the printer into thinking there is an everlasting cartridge in the slot? (perhaps something like it resets every time the printer is switched off and on)

    Also is there a way to factory reset the printer and in that way it loses all its memory.

    I have the Epson stylus dx8450 and a canon ip1900

  14. alisoneales

    Oh my god. Thank you thank you thank you. I had tried everything to bring my damn printer back to life and this is the only thing that worked. You're a ☆.

  15. marie bennett

    Argos are selling Canon printer real cheap at the moment and these canon printers take the 540 Black and 541 Colour these printers have a page counter installed in them so they will not except refilled cartridges. Do you know any way round this please.

    1. RefreshCarts

      Whilst these cartridges will warn of low ink as described in this article you can still get around it easily using the method described here.

      There is nothing stopping you using refilled cartridge in these machines as long as the sensitive electronics are not damaged during refilling. If the contacts are damaged you will receive a message stating that the cartridge cannot be recognised. Sadly this message is pretty terminal and there is no way around it.

      Hope this helps.

  16. Leco26

    I recently purchased refill cartridges for my Canon MP220, this is the very first time I have replaced the cartridges for my machine but I am continually getting an error message U051, I have tried resetting the machine using your instructions above but it still wont recognise the cartridges, please help

    thanks

    1. RefreshCarts

      In my experience U051 indicates that your printer is having trouble recognising a particular cartridge and is different to the low ink warning covered here. Sadly all you can do to is ensuring the gold contacts on the front of the cartridge are clean. If this doesn't help there is likely an issue with the cartridge electronically and it will need replacing.

  17. MR

    I have a cannon pimxa ip1800, just installed 2 new ink cartridges into my printer and an now getting an error of 7 flash up.

    The printer send me a message that the color cartridge is not installed properly but and sure it is

    I not sure how to fix it?

    1. RefreshCarts

      Error E07 does indeed relate to the printer not being able to recognise the cartridge. This does not however mean the cartridge is not installed correctly, just that the printer cannot read the contacts of the cartridge correctly. In this instance I would recommend taking the following steps:
      -Remove the cartridge from the printer
      -Turn the printer off
      -Wipe the contacts on the front of the cartridge firmly with a piece of kitchen tissue
      -Wipe the corresponding contact inside the printer
      -Turn the printer back on
      -Reinstall the cartridge
      This will hopefully remove any oil, dirt or ink that is stopping the printer recognising the cartridge and allow you to continue printing. If however this does not help it may be that the electronic components of the cartridge have either become dead electronically or have been damaged. in this case I can only recommend replacing the ink cartridge.

  18. Anna

    Canon mp495 will not print on the left side of paper (about 1 and 1/2 inches) the right side is fine.

  19. Sherree

    I have just refilled my cartridges for my mp490 and it will only print out in black and pink how can I fix this

    1. RefreshCarts

      Sounds like the cartridge is having trouble pulling the new ink into the printhead. I would recommend running a couple of cleaning/deep cleaning cycles from your printer to force some fresh ink into it. Failing this you may want to try filling the cartridge again and take a look at the hints and tips given in this article:
      http://www.refreshcartridges.co.uk/igloo/how-to-r

      I hope this helps.

  20. Florin

    Hello! I have a Canon PIXMA MX455 printer, and no matter how many times or for how long I press the Stop/Reset button, I cannot get rid of the low ink warning. Do you know a way to reset the type of printer mentioned above?

    1. RefreshCarts

      It is important to note that the holding down resume does not get rid of the low ink warning. Pressing this button down is only to be done when your printer believes the cartridge is empty and stops your printing. The ink level estimate will still read as low after this point, but you will be able to continue printing with the black or colour cartridge in question until it physically runs out of ink.

  21. debra

    Hi I have a canon MG4150 and have refilled my colour cartridge but my printer wont acknowledge it how do i reset it.
    Thanks

    1. RefreshCarts

      Your printer will not give an ink level reset after refilling but should still recognise it. What error message are you getting?

    2. Paul

      did you ever sort this out, as I have the same problem, and de -pressing the stop button is not working either.

  22. Mel

    I've got an ip3500. Quite suddenly the lights went out on the cartridges (not Canon's) and it won't print. error message " cartridges not recognised" and I get a flashing yellow light – 4 times. Any fix available??

  23. Rhian

    I have a Canon Pixma ip5200 and have used compatible cartridges with no bother until recently when I got resume light flashing 5 times, with a pause. I thought it would be the print head so have replaced this to no avail- still flashing in sequences of 5 and no response when trying to print. Have tried power off and reset codes etc. Would be grateful of any advice.

  24. Claudia

    I replaced black ink cartridge pg 512 for canon mp490 (a non original one) and I get error U052 Printer head not installed. I tried to press and hold the reset red button, as well as other buttons but nothing happens. What am I doing wrong? Does this printer accept only original canon ink cartridges? Please help! Thanks

    1. RefreshCarts

      This advice regarding to the Resume button relates specifically to low ink warnings and will not resolve errors like U052. The U052 error message means "The FINE cartridge is not installed" or "Appropriate FINE cartridge is not installed" and relates specifically towards your printers ability to recognise/use the printhead of the installed cartridge. There is no guaranteed fix but hopefully a quick article I put together on the subject will help: http://www.refreshcartridges.co.uk/igloo/fixing-t

  25. Alan

    Hi, I have a MP490. Replaced the cartridges with refilled ones, did the whole reset button for x amount of time. The black has registered on the printer, but colour is still saying it is low…but on the flip side it still prints fine in both black and colour. Should I just live with it? Or…
    Thanks for your time

    Alan

    1. RefreshCarts

      Even after holding the reset button down the cartridges should still read as being low. This process is designed to get you up and printing once the printer has decided the cartridge is empty (and temporarily stops you printing). As such do not worry about it, your printer will let you carry on until ink physically runs our or your printer thinks the other cartridge is empty.

  26. Alina

    Hi,

    Thanks for the useful info! I just got a Pixma MX395 and I was wondering how many times I can refill the original cartridges and still be able to print. I used to have an Epson with CISS, which broke, and now I have a lot of leftover ink from it. Can I use it for my Canon? Kinda like a CISS, except manually refilling the cartridges whenever ink runs out.

    In other words, is there any way of using this printer without periodically investing money in new (original or not) cartridges? I only want to buy the ink from now on.

    Hope my questions made sense.
    Thanks!

    1. RefreshCarts

      You can continue to refill these cartridges until the printhead of the cartridge ceases to function mechanically. This could be on the first refill or after several. Canon design these cartridges for single use only so anything in excess of this is a bonus.

      I am not however aware of any CISS kits for this printer. I can see no reason why you could not continue to use the ink you already have and replace the ink cartridge occasionally though.

  27. pkbhilala

    Sir, I am getting an error somewhat like this in my Canon pixma ip1300:
    The Following cartridge cannot be recognized.
    Color
    Printing cannot be executed because ink cartridge may not be inserted properly or may not be compatible for this printer.

    sir, any help would be gladly appreciated.

    1. RefreshCarts

      Sounds like your printer may genuinely be having trouble recognising the cartridge. There is no workaround for this but you may be able to get the printer up and running by following the troubleshooting listed here:
      http://www.refreshcartridges.co.uk/igloo/clearing

      I hope this helps.

  28. Nick Lewis

    Hello,

    I have a Canon Pixma MX310. I've been refilling cartridges for several years and pressing the stop/reset button and this has worked This time however, nothing. I gave in and bought a Canon cartridge, still nothing. I get a yellow warning light and a Check Ink message on the printer plus an error message when I try to print like the one in your video.

    Can you suggest anything else to try?

    Thanks very much – you have saved me hundreds of £ over the years!
    Kind regards,
    Nick

    1. RefreshCarts

      I can only imagine the 'Check Ink' message is referring to something other than low ink as this is a 100% fix for this. Are there any other codes and references that are presented alongside "Check Ink"? If not could you please confirm the full error message given to you on your computer screen?

  29. somy

    Hi, I had buy a canon MP 280 printer four years ago. but it didn't work properly from the beginning and it had cartridge error. the guaranty service was not available in my country. after four years I want want to know if it is repairable or not, and how can I get rid of cartridge error.
    I would be so glad if you could help me.
    thank you for you kind answer.

  30. Leonore

    I have just purchased a Canon Pixma mx455 I have set up as instructed, but everytime I open the cover to install paper, the ink cartridges move across and pop open the cover door. Message states 'can replace cartridge'. I have taken them out and replaced 3 times. Is it me or the damed machine. They are the cartridges packed with the machine.
    Thanks
    Leonore

  31. vanessa

    Hi
    I have a Canon printer Mp272, i would like to know if I need both cartridges black and colour in order for it to work as it shows me E5 and does not print
    Thank you
    Vanessa

    1. RefreshCarts

      This printer does indeed need the black and colour cartridge to be recognised in order for it to carry on printing. E05 indicated that one of the cartridges is unrecognisable by the printer and I can only recommend replacing the problematic cartridge.

  32. Tracy

    Hi I just bought a cannon pixma MG3150 The ink head will not open automatically and I am getting warning P 02
    There is no paper jam and this is the first time ink will be put into the printer!!!! HELP

  33. Sandra

    Thank you so much for the tip! Saved me so much time and effort!

  34. sune

    My Canon mp230 is brand new and the light flashes 22 times.the scanner nor the printer want to work

  35. tugatoy

    Sir i have a problem on my canon ip2700 printer..the error says that the waste tank is full and i try to reset it two times but the reseter did not work..is it only 4 times of failed reseting and the printer will be dead? Can you recommend me wher to download a reliable reseter?

    1. RefreshCarts

      Sadly holding down the resume button will not resolve any issues relating to the waste ink tank of your printer.

      To continue printing you will need to find a method of resetting the waste ink tank/ink absorber counter. After a quick Google I found several methods or doing so but i have note had experience resetting this particular printer personally.

  36. HARSH

    hi i HAVE A CANON IP1300 PRINTER . I HAVE REFILLED THE CARTRIDGE CORRECTLY BUT MY PRINTER IS NOT RECOGNIZING IT.CAN YOU TELL ME A SOLUTION HOW I CAN USE THE REFILLED CATRRIDGE….SAY IF I CAN DO SOMETHING WITH THE CHIP!!!

  37. Eryna

    Thank you so so much for the information.
    I was wondering it says my cartridge is empty even after I have refilled the ink.
    So now I know it's normal so thank you so much.
    My mind is at ease now. :D

  38. Michael

    I have installed a refilled CL41 in my Cannon MP210. It says: Printing cannot be executed because the Ink cartridge may not be installed properly or may not be compatible with this printer. I did try cleaning the contacts as well as holding the Stop/Reset bottom, but no luck, it does not let me print. Any way to get around this?

  39. Liz

    Hi my canon mg3550 has the green and amber light flashing alternately for 4 flashes (2 each) There is ink in the cartridges, I have taken them out and put them back, but it will not start or reset, any ideas?

  40. virgo

    pls… help me,,,i need resetter for canon pixma p200, where i download the restter?

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