Today I want to speak with you briefly about an issue I come across on an almost daily basis. It relates to a couple of warnings thrown up by a vast number of Canon printers when a refilled/remanufactured/compatible cartridge has been installed. The following information relates to small handful of Canon ink cartridges including the PG-37, CL-38, PG-40, CL-41, PG-50, CL-51, PG-510, CL-511, PG-512, CL-513, PG-540, PG-540XL, CL-541 and CL-541XL. The warnings vary from printer to printer but should be similar to the following:
“The following ink cartridge may have run out:
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the printers Stop/Reset button for at least 5/five seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.”
“The following ink has run out:
Black PG-510 or PG-512
Colour CL-511 or CL-513
Replace the ink cartridge and close the cover.
If printing is in progress and you want to continue printing, press the printers RESUME button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink will be disabled.
Replace the empty cartridge after printing.
The resulting quality is not satisfactory, if printing is continued under the ink out condition.”
The message in question asks that the Stop/Reset/resume button be held down for a specific amount of time but in most cases this is 5 seconds. However I have encountered many people that simply don’t know which button this is, as the message itself is not massively clear. So to clarify you are looking for a button with the following symbol…
Whilst it is normally red/pink but on newer printers you may fine it is white or a duller grey in appearance.
So before you take your trouble shooting any further I would advise locating this button on your printer and holding it down for at least 5 seconds and with any luck your printer will jump into life and you will be able to continue printing. Please note that if you have changed multiple cartridges you may be required to indicate to the printer that you wish to continue using the cartridges individually so it may be worth holding it down again if the first attempt was not successful.
Please note that it is perfectly normal for a remanufactured or refilled cartridge to behave in this way as the cartridge itself has no way of physically checking how much ink it is carrying. Instead the printer relies upon the cartridge communicating how many pages it has printed in its lifetime and from this the printer estimates and ink level. As such the cartridge has simply retained the ink level estimate it has had previously that will normally indicate it is either partially used or empty.
Please note that despite the ominous warnings to the contrary there is no way that continuing to use cartridges under these conditions can damage your printer. As the ink comes straight from the cartridge to the paper at no point does any non-Canon product come in contact with your machine. Whilst the print head of the cartridge will eventually cease to function correctly after it has been refilled a significant amount of times the only thing that can inflict damage prior to this point is prolonged printing when the ink has physically run out.
I hope you have found this advice useful. If however you continue to have problems with the cartridge please do get in contact with your supplier or check out our other troubleshooting videos to help identify the problem.
This advice is applicable to the following printer Canon Pixma MP240, MP260, MP480, MX330, MP270, MP490, MP250, MP492, MP272, IP2700, MX320, MX340, IP2702, MX350, MP495, MP280, IP1200, IP1600, IP2400, IP1300, IP1700, IP1800, IP2500, MP210, MP220, MP210, MP220, IP2600, MP140, MP140, MP470, IP1900, MP190, IP2200, MP150, MP170, MP450, MP150, MP170, MP450, MP460, MP460, MP160, MP180, MX300, MX310.