Cartridge Price Promise
We try to be as competitive as we possibly can be but realise that from time to time you may find a supplier that beats us on price. For this reason we offer the Cartridge Price Promise which you can take advantage of either before or after your purchase.
If you are about to place an order but see the same product advertised elsewhere for less please just enter your name, phone number, the product you require and where you have seen the cheaper price, and we'll give you an immediate call back with our offer.
If you have already made a purchase within the last seven days but have subsequently found the product in stock and cheaper elsewhere then please do let us know and subject to it not being below our cost price we will refund the money straight back to your card. Please note that we will pricematch up to the point of cost but will not be able to pricematch below our cost price. Products that we are pricematching must also be in identical condition to the product we are selling.
We want to make your experience shopping with us as easy and secure as possible which is why in addition to accepting Visa, Mastercard, Solo, Electron, Maestro and American Express via our 2048-bit TLS Secure Server we also provide the option to pay by PayPal.
Even when placing an order using our own checkout, at no point do we see your card details as they are processed by a Secure Payment Provider on our behalf who then simply provide us with an authorisation number. For added peace of mind PayPal will act as a recognised third party, processing your card details themselves and then simply passing the order on to us.
We are a member of the Safebuy and Trustguard schemes which mean you can be confident of a hassle free shopping experience. Please note that although we can ship orders to an address other than the card holder address we do a series of automatic and manual security checks for protection against card fraud.
100% Satisfaction Guarantee
More than anything we want you to be happy with the products that you've purchased from us and as such we offer a one year no quibble satisfaction guarantee. If for whatever reason you are not completely satisfied please feel free to contact us and providing we can't solve your problem then and there you will be welcome to send the goods back to our freepost address for a refund or replacement.
Please note that on larger orders such as toners we may deem that it's best for a courier to pick them up at a time that suits you.
Please note that we cannot exchange or refund cartridges once they are empty.
We offer up to 3 years guarantee on selected ink and toner cartridge products.
Reviews from Our Customers
” Had a problem with one of the cartridges in a multipack. Emailed support and was replied to within the hour and replacement sent next day no quibble.
Confident to order again as their customer service dept actually exists unlike some other online cartridge suppliers!”
- Jason Watson
” I have ordered a few items over the last year, as always outstanding customer service, Price very completive ”
- Fiona Leslie
” Excellent company, I only use Refresh for all my DVD/CD media and cases. Very competitive prices and excellent customer service, especially from Adam Fogwill.... I know I must annoy him at time with my queries, but he is very patient and always helps me out.”
- Tyron Leworthy