Refill By Post
Refill by post tutorial
What is our refill by post service?
Refresh Cartridges are pleased to introduce a new service which will allow you to have your cartridges refilled quickly and efficiently using our state of the art refilling equipment. This service is ideal for those who have an empty cartridge available to post back to us.
What does it cost?
We operate a very simple pricing structure of £6.97 black and £8.97 colour across the entire range. If your printer benefits from a photo cartridge we can also refill these for £8.99. There are no additional costs for postage as we provide a freepost return address for the return of the empties and post the refilled cartridges out by Royal Mail 24 free of charge.
Which cartridges can be refilled?
We can refill practically any cartridge which has the print head included in the cartridge; this includes those made by Dell, HP, Lexmark and in some cases Canon. There are a few cartridges which we’re not currently able to refill however please rest assured, if you see the ‘refill by post’ icon in your printer category then we can refill your cartridge. At present we don’t refill ink tanks which don’t include a print head such as those used in Epson, Brother and some Canon machines as these are more cost effective to simply buy as compatibles.
Our refilling process in-depth video
How does it work?
When you purchase a refill service by adding either the appropriate "refill by post" product to your basket you will then be asked to checkout and make payment. Once payment has been made you will receive an e-mail with an order number - please send us your cartridges, along with the order number to the address below:
Refresh Refilling Service
FREEPOST RLYJJSTZAKLY
158 Torquay Road
Paignton
TQ3 2AH
For your peace of mind you may want to get a free of charge proof of posting certificate from your post office.
How long does this service take?
Once we have received your empty cartridge we will refill and post it back the very same day. Due to limitations regarding handwritten Royal Mail freepost return addresses all cartridges sent back to us go by second class post; however, once refilled your cartridges will be returned by Royal Mail 24. If you would rather dispatch your empty cartridges back to us by a special delivery, first class or courier service then please send them to the address above, omitting the freepost line.
What guarantees are provided?
Every care is taken to ensure that the refilled cartridge works as well as a manufacturer's original cartridge so any problems you encounter should be minimal. The cartridge has all traces of ink removed, it is then ultrasonically cleaned, the printhead steamed, usually the sponges are replaced and it is then refilled and tested. Of course, a cartridge unfortunately won’t last indefinitely and in the event of a failure with a refilled cartridge you will have the choice of sending it back for either a refund or to be used against the purchase of a remanufactured or Lexmark original cartridge.
Are there any other benefits to this service?
As well as the obvious cost and environmental savings we will always fill your cartridge to the maximum level possible. If you send us a standard capacity cartridge then by taking it apart, removing any restricting material and replacing the sponges we can often turn your cartridge in to a high capacity equivalent.