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Refresh Cartridges

Quality Cartridges Since 1999

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Home > Terms and Conditions

Terms and Conditions

About Us

Refresh Cartridges have one aim - to offer you the goods, prices and service you want. We are a small enough company to be able to monitor every order from the moment we receive it to the moment it reaches you, but we have the backing of multiple distributors with whom we are able to negotiate the best prices around and pass them onto our customers. Refresh Cartridges is the trading name of Refresh eCommerce Ltd.

NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER

We accept Visa, Visa Delta, Visa Electron, Solo, Switch/Maestro, MasterCard & American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged for until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

V.A.T.

All our website prices include VAT and since we ship from the UK Mainland we are able to provide a full VAT invoice for those companies who are able to claim the VAT back.

Shipping And Handling

Unless otherwise specified by the customer, the majority of items will be sent by First Class Royal Mail postage.

Royal Mail currently aims to deliver 92% of items posted via this service by the next working day; however we do require 7 working days to have passed before making a claim from the RoyalMail and sending out a replacement.

There is an exception to this rule for particularly expensive or heavy items (1.25kg+) which will usually sent by next day courier.

We do endeavor to get all orders placed before 4:00pm sent out on a same day basis and there are few exceptions however if delivery is particularly urgent please contact us before ordering as this delivery schedule is not guaranteed.

Cancelling an order

Under UK law, you have the right to cancel the contract for your purchase within 7 working days of delivery.

To cancel a contract, write "Cancel Contract" on the back of the invoice. Package the items securely and send them to us with the invoice within 7 working days of the date that the items were delivered.

The return address is:
Refresh eCommerce Ltd,
158 Torquay Road,
Paignton,
TQ3 2AH

Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. 24 hours' advance warning is required for returns.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing) When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Delivery Schedule

We endeavour to get all orders placed before 4:00pm sent out on a same day basis with few exceptions. However, if delivery is particularly urgent please contact us before ordering, as this delivery schedule is not guaranteed.

We also close for seasonal holidays, and these closure dates are published on the website at the appropriate time of year.

Back Orders

If your item is not in stock, we will back order for you. We will endeavour to email you with the option to cancel your order if you would rather not wait.

Tax Charges

Refresh eCommerce Ltd VAT registration number is 819 3265 18 - VAT is calculated on all transactions at 20%. A VAT receipt will be provided with your order.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using industry standard SSL encryption. They are only decrypted after they reach our merchant services banker.  Refresh eCommerce Ltd never see any card details but rather we just get a straight authorisation or decline from your card issuer

Complaints Procedure

In the unlikely event that you have a complaint concerning an order through Refresh Cartridges, please contact the Director, Chris Holgate directly via any of the means printed on the Contact Us section of the website.

Privacy Policy

Refresh Cartridges are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Your Information

We collect information about you for 2 reasons: Firstly, to process your order and secondly, to provide you with the best possible service. You can also be assured that:

Returns Policy

We offer all our customers a 30-day no quibble money-back guarantee on all our products. This does not affect your statutory rights as a consumer.

In the event of malfunction we will guarantee the product up to a maximum of one year from the date of purchase however we reserve the right to charge the cost of the cartridge plus a handling fee if we replace a cartridge returned by a customer which is later found to be empty.

If you are not satisfied with your item, you can return it for a refund.

If you wish to return a product, please e-mail us to let us know the item is coming back to us.

We would appreciate the following information with all returns.

For all our latest offers join our mailing list at www.refreshcartridges.co.uk

Refresh Systems are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The type of information we will collect about you includes your name, address, phone number, email address and credit / debit card details.

We DO NOT store your credit / debit card details anywhere on the server or elsewhere

We will never collect sensitive information about you without your consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us and if you find any inaccuracies we will delete or correct it promptly.

Cookies are used on this site to track what items you have added to your basket.

We do not send random marketing emails to personal email addresses (spam).


Site Information

Support System

Copyright © 1999-2014 Refresh eCommerce Ltd, Company Registered in Cardiff Reg 3747805, VAT GB 819 3265 18
Refresh eCommerce Ltd, 158 Torquay Road, Paignton, TQ3 2AH
Phone: 01803 449 339, Fax: 01803 500056